Frequently Asked Questions (FAQs)

Please select a service from the drop-down menu below to view a list of Frequently Asked Questions in our database.







Common Computer Viruses

W32.erkez

There is virus circulating the Internet right now called W32.erkez. If you notice that you are getting lots of returned messages and not intentionally sending these messages out, you might have the W32.erkez virus. If your anti-virus software (ex. Norton or Mcafee) is not running properly and giving you errors, you might have the virus.

If you only suspect that your computer is infected with this virus, you may run the removal tool. It will not harm your computer in any way. Download this removal tool here. Save it to your desktop and run it. Let it scan your system and it should clear up any infections.

W32.Gaobot.AFW

W32.Gaobot.AFW is a worm that spreads through open network shares and several Windows vulnerabilities. The worm also spreads through backdoors installed by Beagle and Mydoom worms, and the Optix family of backdoors. The worm also has the ability to act as a backdoor server program and attack other systems. Additionally, the worm attempts to kill the process of many anti-virus and security applications. Click here for more info and removal instructions

"E-mail Account Scam"
Do not open the attached file!!!


Some Vision subscribers are being targeted by a fraudulent e-mail scheme designed to con them into handing over personal information. The "spoof" e-mail does not come from Vision and it is very likely a trick to rob people of private information. The company has received several complaints, but has yet to figure out who is behind the scheme. If you receive a message saying that your Vision email account will be closed because of misuse or abuse please disregard it. This message is a hoax and actually contains a virus. If you get this by all means do not open the attached file. Just delete that message.

W32.Blaster.Worm

W32.Blaster.Worm is a worm that will exploit the DCOM RPC vulnerability (described in Microsoft Security Bulletin MS03-026 ) This worm will attempt to download and run the Msblast.exe file.Click here for more info and removal instructions

KLEZ

This powerful virus targets and disables virus scanning software, among other things. Click the link below for more information, including ways to protect yourself from KLEZ, or uninstall it if you have already been infected.Click here for more info and removal instructions